Repost from IBM Social Business Insights Blog: Video captioning (Part 2 of 2): Win/Win for accessibility and search engine optimization (SEO)

  Earlier this year I started blogging for the IBM Social Business Insights blog as part of a team of IBM Redbook Thought Leaders. I'll be reposting those blog posts here on my personal blog. Video captioning (Part 2 of 2): Win/Win for accessibility and search engine optimization (SEO) was originally published on August 8, 2012, and is owned by IBM. I recommend checking out the IBM Social Business Insights blog for some compelling and though-provoking content.

Video captioning (Part 2 of 2): Win/Win for accessibility and search engine optimization (SEO)

 

By Holly Nielsen, Social Media Manager and Webmaster, Human Ability and Accessibility 

In part 1 of this two-part series, we reviewed some of the statistics supporting the skyrocketing usage of video, for both personal and business use. Now let’s get to the heart of why you’re missing out if you’re not captioning your videos. 

Captioning videos for accessibility  

Have you ever tried to watch a video without speakers, or with your sound off? Annoying, isn’t it? You might be able to catch a little of what’s going on, but you know that you’re missing most of the action. People who are deaf, hard of hearing, non-native language speakers, using mobile devices, or in a noisy area run into this problem constantly. It’s estimated that the majority of videos on the Internet are not captioned, and therefore inaccessible to these audiences.

The National Association of the Deaf (NAD) defines captioning at its most basic level:

Captioning is the process of converting the audio content of a television broadcast, webcast, film, video, CD-ROM, DVD, live event, or other productions into text and displaying the text on a screen, monitor, or other visual display system. 

There are two elements to making videos accessible.

• The first element is the captions themselves. For a full explanation of the requirements for creating captions, see the IBM web accessibility checklist Checkpoint 1.2a: Captions, or the WGBH, NCAM Guideline H: Multimedia.
  Captions can be open or closed: Open captions are burned into the image, similar to subtitles, which the user cannot turn off. Closed captions are a separate data stream that is synchronized with the multimedia. The user can turn these captions on or off. (IBM has developed an enterprise-level research technology, IBM AbilityLab Media Captioner and Editor, which automatically creates open captions and transcripts.)
• The second element is a text version (often called a transcript) of the video content. The IBM web checklist, Checkpoint 1.2b: Audio and Video (Prerecorded), describes the requirements for creating a text version of the content that can be accessed by anyone. It was created as a way for blind or visually impaired users to access the visual information, and for hearing impaired or deaf users to access the audio information in the content.
  A full text alternative describes everything that is happening in the video. In addition to the visual information, the text alternative also includes a transcript of all dialogue, and also textual representations of all of the video, audio, and interaction from the video.

Videos that include both captions and a text alternative can reduce or eliminate barriers to rich media access for many potential users.

The sweet spot: Where videos, accessibility, and SEO meet

Where does SEO fit into this picture? Right here. After all, if your customers can’t find your videos; they can’t view them. And if search engines can’t find your videos; they can’t rank them. But after you’ve captioned a video and included a transcript, you’ve now created exactly what the search engines require for indexing – making that video searchable – impossible to do with an uncaptioned file. Both users and search engines can search for and find keywords from your video; enabling video SEO.

SEO has been around as long as there have been search engines, web sites for the engines to search, and site owners wanting to increase traffic to those sites. It’s constantly changing as search engines evolve and become more sophisticated. Video SEO is a relatively new, but growing field, and will continue to gain in use and importance as Internet users continue to watch videos and new video captioning legislation is signed into law and enforced, such as the Twenty-First Century Communications and Video Accessibility Act of 2010 in the United States.
As a competitive advantage, captioning your videos is a winning strategy – both for promoting your messages, products, and services to a much broader audience by enabling more of your customers to find your content, and by making the content accessible to all of your customers, regardless of disability, device, or native language.

The Five Ps of Marketing

When I was in college, Intro to Marketing was taught from the marketing bible, Principles of Marketing, written by "the father of marketing", Dr. Philip Kotler. According to Dr. Kotler, the marketing mix was composed of the four Ps, a classification proposed in 1960 by E. Jerome McCarthy. As 40 years worth of marketing students can tell you, the four Ps are:

• Price
• Product
• Place
• Promotion

Dr. Kotler has released the 13th edition of Principles of Marketing (I know I'm dating myself, but my copy is the 7th edition), and we can see how quickly marketing is evolving to keep pace with changing customer expectations and new technologies emerging to both fuel and fulfill those expectations.

In recent years there has been discussion of adding a fifth P, and I've seen a multitude of possibilities proposed, including: Participation, Process, Physical Evidence, Passion, Post-Purchase Service and Perception. I don't see how the fifth P could be anything but People, and I'm surprised it has taken as long as it has to surface as a potential component of the marketing mix.  (There are some who would increase the number of marketing mix components to seven, but I'm not convinced it's needed.)

The birth, adoption and rapid growth of social networking has increased the relevance of People in the marketing mix significantly. I see that playing out in two ways:

1. People have always been the face and representation of your brand;service reps, sales people, clerks, waiters/waitresses, consultants, instructors, baristas, call center reps anyone with whom your customer has contact. And now, thanks to social networking, there is the expectation that to be credible, marketers can no longer hide behind impersonal mass media advertising, direct mail or email, but need to publicly self-identify as subject matter experts via blogs, web pages, social media pages, emails, Twitter, and videos to communicate personally with their current and potential customers. Customers are overwhelmed with and and ignoring advertising and traditional one-size-fits-all messages that bounce off into the ether unnoticed. In today's global and flat world where social networking connects us all, customers want to know who is behind the curtain, writing and sending those messages.
2. Customer testimonials have always been the most effective selling tool available and that hasn't changed. Social networking has elevated the importance of your customers talking to each other —  sharing opinions, recommendations, and experiences. As a marketer, you need to use your social networking tools to build communities of connected, communicating and satisfied customers. It's critical that you respond very quickly and publicly to complaints or issues to show that you are listening, responding, and resolving.

As you build you marketing plans for next year, remember to include your customers and yourself as the 5th P of the marketing mix. Your competitors won't forget.