Recent Innovations for People with Disabilities

There are amazing technologies being developed daily by incredibly talented people. Some of them are created to enable people with disabilities to participate fully in social networking. The development of these technologies often aren't covered by the mainstream press because they're considered of interest only to a small audience — a definite misconception.  When you consider that more than 1 billion of the 7 billion people in the world today have a disability*, and the world population is aging at the fastest rate in history** — these are not niche technologies by any stretch of the imagination.

Here are two technology innovations I found today, surfaced by Smart Planet:

• Dyslexie font designed to help dyslexics read, write: Not your typical technology innovation, but for those with dyslexia, a cognitive disability that makes reading and comprehension difficult, this font could help them read for a longer time and with better comprehension, compared to other fonts. Dislexie was created by Dutch graphic designer, Christian Boer, who is dyslexic. The letters in Dyslexie are more widely spaced and distinct from each other, and "tied down"  — making dyslexics less likely to flip them, mentally.

• New smartphone app lets users text ‘eyes-free’: Designed by the researchers at the Georgia Institute of Technology, this new iPhone application enables visually impaired users who are proficient at typing in Braille to type up to 32 words per minute at a 92% accuracy rate. Based on the same model as the Braille keyboard, the software, called BrailleTouch, employs gesture-based texting and uses only six keys, which are displayed as dots.

The researchers at Georgia Tech have been busy. I also found this article in Disabled World today:

• Tongue Drive Wireless Device Operates Computers and Wheelchairs: This innovative device enables people with high-level spinal cord injuries to operate a computer and maneuver an electrically powered wheelchair by moving their tongue. The newest prototype of the system allows users to wear an inconspicuous dental retainer embedded with sensors to control the system. It was demonstrated at the IEEE International Solid-State Circuits Conference in San Francisco on February 20, 2012.

Many technologies created originally for people with disabilities have worked their way into the mainstream, making applications more usable for all. According to The Center for an Accessible Society, experts in the telecom access engineering field call it the "Electronic Curb-cut Effect", and have an extensive list on their website of IT (information technology) innovations, originally developed by, or in support of, people with disabilities that wound up benefiting everyone.

*10 Facts on Disability from the World Health Organization
**More than 600 million people are over the age of 60. By 2050, that number is expected to rise to 2 billion; more than 20 percent of the world’s population. World Health Organization

Image: Damian Brandon / FreeDigitalPhotos.net

The Five Ps of Marketing

When I was in college, Intro to Marketing was taught from the marketing bible, Principles of Marketing, written by "the father of marketing", Dr. Philip Kotler. According to Dr. Kotler, the marketing mix was composed of the four Ps, a classification proposed in 1960 by E. Jerome McCarthy. As 40 years worth of marketing students can tell you, the four Ps are:

• Price
• Product
• Place
• Promotion

Dr. Kotler has released the 13th edition of Principles of Marketing (I know I'm dating myself, but my copy is the 7th edition), and we can see how quickly marketing is evolving to keep pace with changing customer expectations and new technologies emerging to both fuel and fulfill those expectations.

In recent years there has been discussion of adding a fifth P, and I've seen a multitude of possibilities proposed, including: Participation, Process, Physical Evidence, Passion, Post-Purchase Service and Perception. I don't see how the fifth P could be anything but People, and I'm surprised it has taken as long as it has to surface as a potential component of the marketing mix.  (There are some who would increase the number of marketing mix components to seven, but I'm not convinced it's needed.)

The birth, adoption and rapid growth of social networking has increased the relevance of People in the marketing mix significantly. I see that playing out in two ways:

1. People have always been the face and representation of your brand;service reps, sales people, clerks, waiters/waitresses, consultants, instructors, baristas, call center reps anyone with whom your customer has contact. And now, thanks to social networking, there is the expectation that to be credible, marketers can no longer hide behind impersonal mass media advertising, direct mail or email, but need to publicly self-identify as subject matter experts via blogs, web pages, social media pages, emails, Twitter, and videos to communicate personally with their current and potential customers. Customers are overwhelmed with and and ignoring advertising and traditional one-size-fits-all messages that bounce off into the ether unnoticed. In today's global and flat world where social networking connects us all, customers want to know who is behind the curtain, writing and sending those messages.
2. Customer testimonials have always been the most effective selling tool available and that hasn't changed. Social networking has elevated the importance of your customers talking to each other —  sharing opinions, recommendations, and experiences. As a marketer, you need to use your social networking tools to build communities of connected, communicating and satisfied customers. It's critical that you respond very quickly and publicly to complaints or issues to show that you are listening, responding, and resolving.

As you build you marketing plans for next year, remember to include your customers and yourself as the 5th P of the marketing mix. Your competitors won't forget.

Twitter for the Casual User — How to Make It Work for You

It's probably not surprising that I view and use Twitter as a business and professional communication tool, based on what I do for a living. It can clearly be advantageous to tweet professionally and/or about your business, as I wrote in a blog post a few months ago.

Recently I've been asked what value Twitter has to the more casual user — someone who's not promoting a business or using it professionally. Twitter is one of those experiences in life that is hard to explain (even though I'm going to give it a go here), but becomes amazingly clear once you understand the ground rules and try it out yourself.

At its most basic level, Twitter is a social networking channel. Because there is a 140 character limit, it's ideal for sharing small bites of information and links. Twitter's reputation — while not totally undeserved — as nothing more than the latest way for the self-absorbed to overshare the mundane details of their lives ignores how well it enables the communication of relevant information quickly and succinctly. Are there people tweeting about what they ate for breakfast and what color shirt they're wearing today? Most likely. A communication channel is only as good as the content filling it. Garbage in, garbage out still applies.

But when you ignore the garbage and focus on the "communication of relevant information quickly and succinctly" then that is when Twitter reveals its value. You can customize Twitter so that it delivers exactly the information you're interested in, and you never have to send a single tweet (40% of Twitter users don’t tweet every month but watch others tweet*). To create a road map through the approximately one billion tweets created every five days*, I've categorized tweets into six groups, with examples, to help new Twitter users navigate their way:

1. News
   Every media outlet tweets. Follow BBC World News, the New York Times, CNN, CBS News, or your favorite news source. Most magazines also tweet. Usually you'll get the headline and a link to an article if you're interested in finding out more.
2. Favorite celebrities, authors, actors, photographers, musicians or sports teams
   So many of them tweet. Anderson Cooper, Coldplay, Robert DeNiro, Annie Leibovitz, Maya Angelou or the San Jose Sharks hockey team are just a few examples. You can use the Who to Follow function in Twitter to search for the people or groups who interest you.
3. Elected representatives
   Members of Congress (Congresswoman Zoe Lofgren in my case), governors (Governor Jerry Brown in California) and even the President of the United States all tweet to communicate with their constituents.
4. Local businesses
   One of my favorite social networking success stories is about the catering trucks who tweet their locations so that their customers can find them. Mashable covered the trend in an article titled How Social Media Is Fueling the Food Truck Phenomenon. One example cited in the article, Kogi BBQ,  has 87,000 followers who follow five trucks.
   I can follow one of my favorite French restaurants, Left Bank, keep an eye out for sales and new merchandise at Nordstrom, or find out what local events are taking place with tweets from the San Jose Downtown Association.
5. Favorite causes or hobbies
   Whether it's disability advocacy, organic gardening, nature conservation, micro lending, running, hiking or trumpet playing, you will find someone who is tweeting about topics that interest you. A few examples include the Harvard Art Museums,Yosemite National Park, or Knitting Network where knitters share patterns and information.
6. Trending topics
   This is a daily Twitter feature that tracks the most frequently used hash tags. Including a hash tag in a tweet makes that tweet appear in topical searches, such as #Egypt, #Occupy or #accessibility.

And here's the amazing thing about Twitter. You choose how you want to use it. You can set it up as a simple feed, where tweets on the topics you're interested in come to you, via your computer, tablet or smart phone, or even as cell phone texts. Or, if you want to connect with others who have the same interests, Twitter can help you do that too. You can respond to that person who has the perfect non-toxic aphid spray and ask for the recipe. Or you can tell the governor that you are opposed to the bill she is poised to sign. (Twitter has a very good Basics page to tell you exactly how.)

With Twitter, you define your experience — engage as much or as little as you want, and as frequently or infrequently as you like.

* 11 New Twitter Statistics

To Tweet or Not to Tweet? That is the Question.....

I got some great questions from a reader about Twitter, and I thought I'd share my answers to her (expanded answers I should say, after giving it quite a bit more thought writing this blog post). Because a lot of people do ask these questions about Twitter. The value of Facebook and LinkedIn are obvious to anyone who's using them (I'm still reserving judgment on Google+), but Twitter's value is a bit less obvious to non-users.

So the questions asked were:

• Is someone that does not tweet irrelevant?
• If so, why? What is the real goal of tweeting?

So let me explain why I tweet, both professionally and personally, and we'll see how far down the path that takes us.

I tweet multiple times a day as IBM Accessibility to continue to build and maintain our thought leadership in the Information Technology industry. It's an open, two-way communication channel available to our clients and prospective clients, partners, advocates, colleagues, plus anyone who has a stake in or passion for accessibility. It's also an amazing way to follow industry happenings — initiatives, market trends, worldwide legislation, conferences, white papers, new technology and much more. I easily scan 400 to 500 news items a day to sift out the nuggets of value (if you've ever been gold panning in the California gold country, you'll know exactly what I'm talking about, lol). Twitter is just one tool of many in our communications toolbox.

So I strongly believe businesses, whether they're B2B (business to business) or B2C (business to consumer) that do not tweet (regularly and relevantly of course, otherwise don't bother) are missing a huge opportunity to communicate with their current and potential clients, partners and stakeholders, and are being left out of the conversations that are taking place about them and around them.

Now tweeting personally — that's another story. I opened my Twitter account before I opened the IBM account over 2 years ago, so I could test it out, then left it alone for over a year, not really seeing the value for me at the time while I was spending my time establishing IBM Accessibility in the social media channels.

I've only restarted tweeting personally recently, as I decided to start sharing what I've learned about social media and also follow and learn something new daily about this fast-paced and daily changing business. I have a lot of information to share — I've taught classes, meet with friends and former colleagues for one-on-one coaching about personal branding and social networking, and present within IBM on the topic. Twitter is one way for me to quickly scan and follow the leaders in the social media space, stay up on the latest info, and share my opinion. It's very slow to gain ground (and followers) when you're not Guy Kawasaki, especially when you already have a demanding, full-time day job. :-)

So with that background filled in, let's look at question #1: Are you irrelevant if you don't tweet?
My answer: No. Twitter is one of many social media channels, and it may not be the best way for you to build your network. You need to ask yourself what your goals are with Twitter. What do you want to accomplish? It's a lot of time and hard work to keep these hungry social media channels full of the content they devour (in a previous blog post I compared them to starving chicks, always squawking for food/content), so if staying current on LinkedIn or Facebook works for you, then that may very well be the way for you to go.

So to answer question #2: What is the real goal of tweeting?
I believe the real goal of tweeting is opening and maintaining a dialog with your clients and prospects, your colleagues, partners, and counterparts in your industry. It's again, not the only way, but just one of many social media channels, and one of many communication strategies available to you. So if you personally don't feel it will advance your career to participate, then tweeting is probably not worth the investment of your time. But, with a caveat — I'd recommend opening a Twitter account and following experts in your field and news media channels — you can learn a lot, and you'll answer your own question of whether or not Twitter will work for you.

I think ultimately what I'd like to leave you with is this thought: Social media has changed the way we communicate, and will continue to do so. You need to keep yourself current on the trends, so that if at some point a channel such as Twitter starts to make sense for your personal branding strategy, then go for it. Nothing is carved in stone, and these are not forever missed opportunities if you don't take advantage of them now.

10 Quick Tips to Master Twitter

 Tweeting is one of those social media channels that works really well for some people, and for others just feels like a fire hose of information, often irrelevant. But used correctly, it's a great news source on whatever topics you choose to follow, and it's also a great way to build your online reputation as a subject matter expert on whatever topic(s) you choose.

So here are my ten Twitter tips:

1) Be relevant and post regularly. If you're going to tweet about high tech and backpacking, then stay focused on high tech and backpacking blogs, photos, opinions, articles, websites. Most of us aren't Justin Bieber or President Obama, so relevance is important to us non-celebrities. And if you only tweet once or twice a week, you're not going to be noticed.

2) Thank those who retweet your tweets and mention you. It takes just a couple of minutes and it's the polite and neighborly thing to do, and it helps build relationships.

3) Be judicious about who you follow as you're building your following. It looks very fishy (spam alert) when you're following 592 Twitter accounts, but you're only being followed by 2.

4) Check links before retweeting them. Make sure they're legitimate and referring back to tip #1 above, that they're relevant to your topics of interest and expertise. Use a link shortener such as bit.ly or tinyURL or you'll quickly run out of characters just on the link.

5) Do hashtag searches on the topics that you're tweeting about. You'll find some content gems. And use #hashtags when you can. It makes your tweets easier to find for someone who's searching on that particular topic.

6) If you find relevant tweets, RT (retweet) or HT (heard through) them, giving the originators credit.  It's the neighborly thing to do. Don't be surprised if you see the same tweets originated by multiple tweeters. Some days are very slow news days.

7) Remember that you only have 140 characters. If you continuously max out your characters, those who want to RT you are going to have to edit. Target 120 character tweets, so that retweeters can easily add RT @yourname without going over 140 characters.

8) Post your Twitter ID everywhere you can -- email signature, business cards, blog, Facebook and LinkedIn profiles.

9) Add your Twitter feed to your blog if you have one and your LinkedIn profile (of course you have one, right?). It shows your expertise and relevance.

10) Don't automatically add your Twitter feed to your Facebook profile. The hashtags irritate non-Twitter users, and why be limited by 140 characters when you can use 420 on Facebook.

Happy Tweeting!

HollyNielsen