Ability Beyond Disability: Understanding Accessibility

Published in the June 2013 issue of Public Relations Tactics 
Diversity Dimensions 

What is accessibility?
One of the first steps in understanding how communicators can reach audiences of people with disabilities (PwDs) is to understand exactly what accessibility is and why it is so critical.

“Accessibility is a measure of the extent to which a product or service can be used by a person with a disability as effectively as it can be used by a person without that disability,” according to the e-Accessibility Policy Toolkit for PwDs.

People often use the word in terms of physical access in areas such as transportation, public access and housing. With respect to information technology (IT), accessibility means enabling IT hardware, software, Web applications or websites so that more people can use them, either directly or with assistive technology.

Others use the term to specifically talk about Web accessibility. The World Wide Web Consortium, an international community that develops Web standards, says: “Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web.”

We include the aging population in this broader category of people who can benefit from technology created for PwDs because by 2025, this segment will grow to comprise 20 percent of the population in most industrialized nations, according to the World Health Organization. As people get older, they essentially join the PwD population through the acquisition of age-related disabilities, such as limited vision and reduced hearing.

The 4 Main Categories of Disabilities 

To understand accessibility, you should be familiar with the four main categories of disabilities: visual, hearing, mobility and cognitive. Technology accommodations exist for each of these disabilities, but must be implemented for PwDs to eliminate or minimize the barriers to access.

• People with visual disabilities are blind, have limited vision or have color-blindness. 
• People with hearing disabilities are deaf or hard of hearing and require visual representations of auditory information, such as closed captioning or transcripts. 
• People with mobility disabilities can have difficulty with movement and fine motor controls, limiting typing or mouse control. Alternate input capabilities, such as voice input, are often required. 
• People with cognitive disabilities, such as dyslexia and short-term memory deficit, may have limited ability to perceive, recognize, understand, interpret or respond to information. Consistent design and simplified language are two helpful solutions. 

Guidelines for Inclusion 

Inclusive communications by definition don’t exclude anyone. To ensure that your communications are accessible and inclusive, follow these guidelines:

• Use people-first language, such as, “people with disabilities” instead of “the handicapped or disabled.” (See the TCDD website for a full list of terms.)
  
• Do not use color to convey meaning. When content is presented by color alone, a person who is blind or color-blind will miss that information. 
• Add alternative or “Alt” text for relevant images, charts and graphs. 
• Use text links instead of URLs. Screen readers often have a links list function that shows all of the links. 
• Provide sufficient contrast between background and text. 
• Always use spell check. 

 Accessibility is about all of us. It extends the capabilities of technology to accelerate social innovation and create shared value for all citizens. Without accessibility, there isn’t inclusion. And inclusion matters, because excluding any individual means missing out on unique ideas, insight and opportunities.

Repost from IBM Social Business Insights Blog: Video captioning (Part 2 of 2): Win/Win for accessibility and search engine optimization (SEO)

  Earlier this year I started blogging for the IBM Social Business Insights blog as part of a team of IBM Redbook Thought Leaders. I'll be reposting those blog posts here on my personal blog. Video captioning (Part 2 of 2): Win/Win for accessibility and search engine optimization (SEO) was originally published on August 8, 2012, and is owned by IBM. I recommend checking out the IBM Social Business Insights blog for some compelling and though-provoking content.

Video captioning (Part 2 of 2): Win/Win for accessibility and search engine optimization (SEO)

 

By Holly Nielsen, Social Media Manager and Webmaster, Human Ability and Accessibility 

In part 1 of this two-part series, we reviewed some of the statistics supporting the skyrocketing usage of video, for both personal and business use. Now let’s get to the heart of why you’re missing out if you’re not captioning your videos. 

Captioning videos for accessibility  

Have you ever tried to watch a video without speakers, or with your sound off? Annoying, isn’t it? You might be able to catch a little of what’s going on, but you know that you’re missing most of the action. People who are deaf, hard of hearing, non-native language speakers, using mobile devices, or in a noisy area run into this problem constantly. It’s estimated that the majority of videos on the Internet are not captioned, and therefore inaccessible to these audiences.

The National Association of the Deaf (NAD) defines captioning at its most basic level:

Captioning is the process of converting the audio content of a television broadcast, webcast, film, video, CD-ROM, DVD, live event, or other productions into text and displaying the text on a screen, monitor, or other visual display system. 

There are two elements to making videos accessible.

• The first element is the captions themselves. For a full explanation of the requirements for creating captions, see the IBM web accessibility checklist Checkpoint 1.2a: Captions, or the WGBH, NCAM Guideline H: Multimedia.
  Captions can be open or closed: Open captions are burned into the image, similar to subtitles, which the user cannot turn off. Closed captions are a separate data stream that is synchronized with the multimedia. The user can turn these captions on or off. (IBM has developed an enterprise-level research technology, IBM AbilityLab Media Captioner and Editor, which automatically creates open captions and transcripts.)
• The second element is a text version (often called a transcript) of the video content. The IBM web checklist, Checkpoint 1.2b: Audio and Video (Prerecorded), describes the requirements for creating a text version of the content that can be accessed by anyone. It was created as a way for blind or visually impaired users to access the visual information, and for hearing impaired or deaf users to access the audio information in the content.
  A full text alternative describes everything that is happening in the video. In addition to the visual information, the text alternative also includes a transcript of all dialogue, and also textual representations of all of the video, audio, and interaction from the video.

Videos that include both captions and a text alternative can reduce or eliminate barriers to rich media access for many potential users.

The sweet spot: Where videos, accessibility, and SEO meet

Where does SEO fit into this picture? Right here. After all, if your customers can’t find your videos; they can’t view them. And if search engines can’t find your videos; they can’t rank them. But after you’ve captioned a video and included a transcript, you’ve now created exactly what the search engines require for indexing – making that video searchable – impossible to do with an uncaptioned file. Both users and search engines can search for and find keywords from your video; enabling video SEO.

SEO has been around as long as there have been search engines, web sites for the engines to search, and site owners wanting to increase traffic to those sites. It’s constantly changing as search engines evolve and become more sophisticated. Video SEO is a relatively new, but growing field, and will continue to gain in use and importance as Internet users continue to watch videos and new video captioning legislation is signed into law and enforced, such as the Twenty-First Century Communications and Video Accessibility Act of 2010 in the United States.
As a competitive advantage, captioning your videos is a winning strategy – both for promoting your messages, products, and services to a much broader audience by enabling more of your customers to find your content, and by making the content accessible to all of your customers, regardless of disability, device, or native language.